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Our commitment to our clients and customers

When it comes to customer service, we think that there are no medals for second place. We offer an outstanding level of customer service that is based upon delivering an informative, effective and friendly experience for our clients at all times.

We have a number of communication channels that you can contact us on, and we pride ourselves on involving our clients throughout the whole process of working together.

We think it’s important for you to speak to a specialist, expert advisor when you need to. That’s why they are here to answer your calls during office hours and, where possible, all telephone enquiries will be responded to at the point of your first call. If we are not able to answer your query, we will take your details, find out the information you need and call you back.

All email and written enquiries are dealt with in date order and we aim to respond within one working day.

Some would describe our customer service as ‘going above and beyond’ what is expected. We don’t. We think our customers need, want and deserve the very best.